Should you introduce flexible working hours?
Content provided by a guest contributor.
These days, more and more companies are allowing their employees to choose their own hours. There are around four to five hours people have to be at work and then they can decide whether to work in the other hours early in the morning are late in the afternoon.
This trend of offering flexible working hours has many benefits for small businesses. However, at the same time, it has its downfalls. When deciding whether you should introduce flexible working hours to your employees, consider these pros and cons.
Pro – flexible working hours mean people work during their best hours
Anyone who has ever worked in an office knows there are morning people and then there are evening people. Some employees thrive at 7am and others do their best work long after lunch. Giving your staff the option of choosing their own hours means they’ll always work when they’re at their best. Which obviously results in both increased productivity and higher quality.
Con – Your staff may not be available for clients
If your staff members need to interact with clients then flexible hours could be a problem. Clients don’t want to be told they only contact the company for four to five hours a day and they certainly don’t want to call repeatedly looking for one specific person. So, if certain employees deal directly with clients, you may not want to allow them this flexibility.
Pro – It allows your staff to have a better work/life balance
You may think your employees’ personal lives shouldn’t matter to you but they do impact your business. If someone has a meeting at their child’s school or a doctor’s appointment, they may have to take time off work. However, if they work flexible hours, they can just work in the time and use their free time for personal admin. They could also use their free time in ways that benefit the company, like taking extra courses on customer service management.
Con – Your team won’t always be available for each other
Teamwork is important, especially in SMEs. Everybody needs to be able to communicate about what they’re working on and be able to ask their colleagues questions. Having a few set working hours does help with this but problems could arise if someone needs urgent help outside of those hours.
Pro – You can advertise this as a benefit to potential employees
When a person is applying for a job, they look at all the benefits as well as salary. If your business offers flexible working hours it may be more attractive to a skilled employee than a competing company. It could make the difference between hiring an average worker and an excellent worker.
Con – Employees may take advantage
Unfortunately, it’s a possibility that people will use flexible hours to work less hours. It’s almost impossible for you to keep an eye on when each and every employee arrives and leaves. Someone could come in late and exit early without you noticing. If you introduce flexible working hours, it’s important you know you can trust your staff.
*This article was brought to you by Kwelanga, which provides customer service management courses.